F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

Shipping

How long will it take for my order to arrive?

We ship orders every day of the week (except weekends) and you should generally allow 1-5 days for your order to arrive. If you have any questions about your order, don't hesitate to contact us at [email protected] or phone us at the studio on (02) 9526 5250.

Will my framed print arrive safely?

Yes! We are now able to ship our Blacklist timber and glass frames within Australia. These ship in a custom heavy duty cardboard box and to date we have had no damages sending these to our customers. If for some reason there is a breakage, we will replace it for you.

Do you ship internationally?

We definitely do. We love seeing our products sent over to other countries and use Australia Post for all our international orders. Unfortunately we cannot ship our glass frames overseas due to their size.

How much is shipping?

Australia: Flat rate $10 • Stationery only $5 • Free shipping over $50

Rest of the world: Flat rate $20 • Free shipping over $250

General

How long can I store my art print in the tube?

We recommend framing your print as soon as possible, however, if you intend on storing it for some time, we would encourage you to take your print out of the tube and store it flat in a dry place. No returns or exchanges can be made on products that exceed the 14 day returns policy.

Can you do custom prints?

Sorry, we are not currently able to offer custom prints. Nathan in the studio currently works with a range of advertising clients. If you have a design enquiry, please feel free to email [email protected]

How often do you release new items?

We release two complete collections a year, in February and August. We do also release limited edition items in between those months, best bet is to follow us on social media to find out when our limited edition products are released. Our Instagram accounts are @blackliststudio and @blackliststore.

I have a store, can I stock Blacklist?

We would love to hear from you. For all wholesale enquiries and to view our latest lookbook, please contact us at: [email protected] or phone the studio on (02) 9526 5250.

Who does all your artwork?

All of our products are designed by Nathan and Jaynie Johnson at Blacklist H.Q in Sydney.