Returns & Shipping

7-day FREE RETURNS (aus only)

We know art is personal.
Not only because we create it, but because we buy it as well.

We want make buying art online a breeze, so are pleased to offer you easy, cost-free returns for a store credit on any purchase you make online within 7 days of receiving your order. No questions asked.

  1. Simply email our team: info@blackliststudio.com with your order number and we will take care of everything.
  2. You simply need to retain the original packaging and use this to repack the item, ensuring it returns to us safely.

We are all about turning houses into homes, so if the piece you selected isn’t achieving this for you, we want to help. Just get in touch with our awesome team as soon as you can.

 

100% Buyer Protection

If your new framed art print or unframed art print is damaged in transit, or in the unlikely case you receive a damaged item, we will quickly replace it for you free of charge.

  1. Simply email our team: info@blackliststudio.com with your order number and we will take care of everything.

 

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Terms & conditions

Welcome to Blacklist. This website is owned and operated by Blacklist Studio Pty Ltd. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these. PRIVACY. Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Blacklist Studio Pty Ltd. SECURITY. Blacklist Studio Pty Ltd does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by PayPal. PRICING. All pricing is in Australian Dollars (AUD) and includes 10% GST. Blacklist Studio Pty Ltd reserves the right to change pricing at our discretion and without notice. PAYMENTS. We accept all major credit cards and direct deposit. For the Direct Deposit option, you will need to email info@blackliststore.com.au to proceed. Orders dispatch upon payment being received in full.

Shipping within Australia

• Stationery and unframed artwork orders are dispatched within 48 hours. Framed artwork dispatches within 4 days of orders being received.
• Flat rate of $10 shipping is charged on all orders, members are exempt once they have created their account.
• Orders are shipped via Australia Post or our nominated couriers.
• Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.
• If your order is attempted delivery, or Returned to Sender, we will happily resend your item for you
• If you require Express Post options, please contact us at info@blackliststudio.com or on (02) 9526 5250

Shipping Internationally

• Orders are dispatched within 48 hours of placement.
• Please note, we are unable to accept returns for change of mind for International orders. If your order is damaged in transit we will replace the item for you. Please contact info@blackliststudio.com for further help.
• Orders are shipped using DHL.
• Generally orders will be received within 10 working days, although certain destinations may take longer.

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Blacklist is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

RETURNS & EXCHANGES

(Australia only)

Blacklist would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, it can be returned if the below procedures/terms are met.

Please note that an item will only be accepted for return under the following conditions:

• The item is unused and in brand new condition with packaging intact and the original packaging attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 7 days of the delivery date.
• Note: We allow one return per order number only.

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight, and using the gallery grade hanging system supplied with your framed artwork to hang onto the wall.

FAULTY ITEMS & DAMAGES

Blacklist product is hand produced using the highest quality products. Any slight markings or variations in artwork are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged in transit please contact us and we will organise a replacement for you.

COPYRIGHT

Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Blacklist Studio Pty Ltd. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Blacklist. The above information is for customers to retain.