Returns & Shipping

14-day RISK-FREE TRIAL (WITHIN aus)

We understand art is personal, so if your artwork arrives home and it doesn’t suit your space, let us know and we’ll pick it up for free.
No questions asked.

 

01. Let us know.
Simply email our team: info@blackliststudio.com with your order number and we will take care of everything.

02. Art Print pickup.
We will set up a courier to pick up your product on your schedule.

03. 100% refund.
Your original form of payment will be refunded in full.

At Blacklist, we are all about making your house a home, so if the piece you selected isn’t achieving this for you, we want to help. Just get in touch with our awesome team as soon as you can.

 

100% Buyer Protection

If your new framed art print or unframed art print is damaged in transit, or in the unlikely case you receive a damaged item, we will quickly replace it for you free of charge.

  1. Simply email our team: info@blackliststudio.com with your order number and we will take care of everything.

We have a very high standard of packaging and have developed a custom-designed shipping carton so your artwork won’t be damaged in transit. Since using this style of shipping carton, we have an outstanding track record of delivering artwork all over the world without damage, so you can place your order with confidence.

 

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Shipping within Australia

• Stationery and unframed artwork orders are dispatched within 48 hours. Framed artwork dispatches within 4 days of orders being received.
• Orders are shipped via Australia Post or our nominated couriers.
• If your order is attempted delivery, or Returned to Sender, we will happily resend your item for you
• If you require Express Post options, please contact us at info@blackliststudio.com or on (02) 9526 5250

Shipping Internationally

• Orders are dispatched within 48 hours of placement.
• Please note, we are unable to accept returns for change of mind for International orders. If your order is damaged in transit we will replace the item for you. Please contact info@blackliststudio.com for further help.
• Orders are shipped using DHL.
• Generally orders will be received within 10 working days, although certain destinations may take longer.

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Blacklist is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

RETURNS & EXCHANGES

(Australia only)

Blacklist would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, please let us know so we are able to improve the experience for others!

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight, and using the gallery grade hanging system supplied with your framed artwork to hang onto the wall.

FAULTY ITEMS & DAMAGES

Blacklist product is hand produced using the highest quality products. Any slight markings or variations in artwork are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged in transit please contact us and we will organise a replacement for you, free of charge.

COPYRIGHT

Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Blacklist Studio Pty Ltd. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Blacklist. The above information is for customers to retain.

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Terms & conditions

Welcome to Blacklist. This website is owned and operated by Blacklist Studio Pty Ltd. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these. PRIVACY. Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Blacklist Studio Pty Ltd. SECURITY. Blacklist Studio Pty Ltd does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by PayPal. PRICING. All pricing is in Australian Dollars (AUD) and includes 10% GST. Blacklist Studio Pty Ltd reserves the right to change pricing at our discretion and without notice. PAYMENTS. We accept all major credit cards and direct deposit. For the Direct Deposit option, you will need to email info@blackliststore.com.au to proceed. Orders dispatch upon payment being received in full.